This page contains answers to some of the questions that you might have about us and our site.
No, we are not tour operators nor tour guides, and we don’t run any tours ourselves. Our journey began in 2007 when we launched a travel blog, PRDayTrips.com, focused on things to do in Puerto Rico. In 2021, we added the ability to book tours in Puerto Rico directly through that site. Then, in 2025, we expanded our platform to include bookable tours across most US States, as well as Puerto Rico and the US Virgin Islands.
All tours listed on our site are run directly by the tour operators themselves. We’re a platform that helps you easily discover experiences, check real-time availability, and book securely, but the operators are the ones who lead the tours, provide the service, and handle all on-the-ground logistics. This ensures you’re getting an authentic experience from the experts who know their destination best.
You can feel confident that every tour on our site is completely legitimate. We only list experiences from established, reputable tour operators with a proven history of delivering high-quality service. Each operator is reviewed, vetted, and approved before being featured on our platform, and they are responsible for running the tours directly.
In short, if you see it on our site, it’s a real, professionally operated experience you can trust.
We do our best to present accurate and up-to-date details, but the information on our site is provided directly by the tour operators themselves. Because they manage their own content, we cannot independently verify or guarantee every detail.
That said, operators are motivated to keep their listings current and accurate, since this information helps travelers choose the right experience. If you ever have a question about a specific tour, we’re happy to point you in the right direction or help you connect with the operator for clarification.
Payment methods are determined by the individual tour operator, so they may vary from one experience to another. Common options include credit cards, PayPal, Venmo, or other forms of payment accepted by the operator. You can see the available payment methods when you book a specific tour.
Absolutely. Your security and trust are our top priorities.
We never handle or store your personal or payment information directly. All sensitive data is processed securely by a trusted third-party booking and payment provider that specializes in safeguarding online transactions. This means your details are encrypted, protected, and never accessible to us.
We also partner only with established, reputable tour operators who have a proven record of reliability and excellent service. Each experience listed on our site is provided by a professional operator who manages the tour directly and adheres to strict safety and service standards.
Booking through our platform is designed to be simple, transparent, and secure—so you can explore and reserve your tours with complete peace of mind.
For any questions about your booking - such as tour details, meeting points, changes, or special requests - you’ll want to contact the tour operator directly. They manage the bookings, run the tours, and are best equipped to provide accurate, up-to-date information.
If you need help finding the operator's contact details, just check your confirmation email you received from the operator after you booked.
Unfortunately, no. Puerto Rico Day Trips LLC is not involved in the booking process for your tour, and we do not ever see your booking details. To make changes or cancel your reservation, you’ll need to contact the tour operator directly. They handle all aspects of booking management, including modifications, cancellations, refunds, and customer service.
Activities booked through this website are booked directly with the activity operator. Other than referring you to the activity operator, Puerto Rico Day Trips LLC is not involved in the transaction between you and the activity operator. Puerto Rico Day Trips LLC makes no representations regarding the level of service offered by an activity operator.
Yes. Each tour operator sets their own policies, including cancellation terms, refund rules, rescheduling options, and any requirements for participating in the tour. These policies can vary from one operator to another, so we encourage you to review the specific policy details listed on the tour page or in your booking confirmation. If you ever need clarification, the tour operator can provide the most accurate information.
For full details on how your information is collected, used, and protected, please refer to our Privacy Policy. It outlines exactly what data we handle, how third-party services may be involved, and the steps we take to safeguard your information.
Yes, we do. For details on what is tracked and how it is used, please refer to our Privacy Policy.
We use cookies on our site to enhance your user experience, provide personalized content, and analyze our traffic. You can find more information on our Privacy Policy.